topic Re: Potential failed port in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Potential-failed-port/m-p/1096380#M766124 <P>Yes, I ported over the number from my previous carrier. I will reach out to a CS Agent</P> Mon, 27 Nov 2023 13:58:18 GMT VitaminDark 2023-11-27T13:58:18Z Potential failed port https://productioncommunity.publicmobile.ca/t5/Get-Support/Potential-failed-port/m-p/1096325#M766093 <P>Hello, I can't receive calls or text messages after porting to eSIM. Please help!</P> Mon, 27 Nov 2023 07:54:28 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Potential-failed-port/m-p/1096325#M766093 VitaminDark 2023-11-27T07:54:28Z Re: Potential failed port https://productioncommunity.publicmobile.ca/t5/Get-Support/Potential-failed-port/m-p/1096329#M766097 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/353208">@VitaminDark</a>&nbsp;</P><P>Did you port your number over from old carrier?<BR />If so, did you reply to the text confirming you are porting over to PM with the old SIM in your phone? There is a90 minute window for you to reply or porting will be cancelled.</P><P>If this is the case then contact a CS_Agent to restart the porting process for you but your old SIM should still work.</P><P>Private message them to restart the porting process at:</P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_self">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A>&nbsp;</P><P>If you picked a new number, try scanning the QR code on the welcome to PM email.</P> Mon, 27 Nov 2023 09:02:41 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Potential-failed-port/m-p/1096329#M766097 BKNS27 2023-11-27T09:02:41Z Re: Potential failed port https://productioncommunity.publicmobile.ca/t5/Get-Support/Potential-failed-port/m-p/1096380#M766124 <P>Yes, I ported over the number from my previous carrier. I will reach out to a CS Agent</P> Mon, 27 Nov 2023 13:58:18 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Potential-failed-port/m-p/1096380#M766124 VitaminDark 2023-11-27T13:58:18Z