Port Failure, Now What?

Godzillaz — Mon, 27 Nov 2023 06:02:12 GMT

Welp 12 hours have elapsed so its pretty much confirmed a port failure at this point

Sent emails to CS_Agent hours ago and no reply

SIM appears active (data) but call + txt not working (no txt = no Eversafe so no account access either)

Next steps?

Re: Port Failure, Now What?

BKNS27 — Mon, 27 Nov 2023 09:30:20 GMT

Unfortunately, your porting is in limbo probably because you didn’t reply to the text with YES to confirm you are porting over to PM within the 90 minute window. Your old SIM should still work in the meantime.

BTW, PM Agent don’t email to communicate. The only email you will receive is the Welcome to PM confirmation. They do it all by private messaging so pm to restart the porting process for you at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Their hours are 9:00am to 10:00pm EST but they are probably swamped with new members not knowing the steps in porting the number for the Black Friday deals.

So pm them now and hopefully they will get back to you in the morning so keep your eyes on the notification on your avatar top right.

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Port Failure, Now What?

Re: Port Failure, Now What?