topic Re: Account activation in Get Support

Account activation

Morris123 — Mon, 27 Nov 2023 04:58:30 GMT

I have bougt a 3 month plan on Oct. 20 and just now signed up and transferred my account to Public. But my account is blocked due to unresolved payment issues telling me that my last pay period was August 24th to November 24th.

Re: Account activation

BKNS27 — Mon, 27 Nov 2023 05:13:09 GMT

@Morris123

This is normal on the day before your renewal date. If you still have service, just ignore the notice. It is updating your top-up amount into your account.

Also, check if AutoPay/Subscribe button is enabled. If it is…no worries…it will continue with the Top-up.

But if it was disabled then you will make a manual payment with the CC/debit/ voucher.

Re: Account activation

Gwanzi — Mon, 27 Nov 2023 05:55:38 GMT

Can you login your account now, if yes, check your upcoming bill if it is normal, if not then, please contact CS_Agent via private message