Locked account

Edna19 — Mon, 27 Nov 2023 04:50:18 GMT

My son lost his phone (so can't get a code) AND is locked out of his email account.

He is also in hospital so I am taking care of this phone issue.

How can I get in to the account to order a new SIM or deactivate the account which is on my credit card.

Re: Locked account

Hollister — Mon, 27 Nov 2023 04:56:22 GMT

Quickest way to get a new sim is from the Telus store. Call first to make sure they have them in stock. As well try sending code again in an hour to email again. When in account put it in lost/stolen mode until you get a new sim and can then do a sim swap.

you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

Monday to Sunday: 9 AM to 10 PM EST

topic Re: Locked account in Get Support

Locked account

Re: Locked account