topic Re: total data usage and usage history don't add up in Get Support

total data usage and usage history don't add up

monikao — Tue, 04 Jan 2022 20:35:08 GMT

When I view my data usage it shows 147MB, but when I go through the usage history and add up all the data used it comes out to 89MB, a much more realistic number, considering my account was activated only yesterday. Where is the difference, and why?

Re: total data usage and usage history don't add up

imcphers — Fri, 30 Sep 2016 18:00:10 GMT

I've never found the usage history reported to be very accurate.

I do find the usage reported in the My Add-ons sections to be very close to what my phone reports.

I'm using the Data Witness app for android created by @IWIK and it does a great job at tracking 90 day plans.

Re: total data usage and usage history don't add up

imm1304 — Fri, 30 Sep 2016 18:58:51 GMT

Hi @monikao!

It could be that the usage history is lagging by a few hours to 1 day.

During initial setup, if you werent careful to connect to wifi, a large chunk of data gets used up in setting up and restoring your personalizations and apps to your phone. Was this the case by any chance?

Re: total data usage and usage history don't add up

srlawren — Fri, 30 Sep 2016 20:42:07 GMT

Welcome to Public Mobile, @monikao!

I actually answered this same question for someone else earlier this week. Please see here for the explanation:

http://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/I-see-2-different-versions-of-data-usage-statistic/m-p/73166/highlight/true#M9180

Re: total data usage and usage history don't add up

monikao — Mon, 03 Oct 2016 13:32:23 GMT

It makes more sense now.

Thanks for all your help.

Re: total data usage and usage history don't add up

srlawren — Mon, 03 Oct 2016 19:33:03 GMT

@monikao wonderful, glad I could help. Welcome to Public Mobile! 🙂