topic Re: Porting from Freedom in Get Support

Porting from Freedom

HusseinA — Mon, 27 Nov 2023 04:13:19 GMT

Hello. I'm trying to port my number over from Freedom. I missed the text from them which asked me to authorize and my 90 mins has lapsed. Not sure what to do now and can't seem to create a ticket through the chatbot.

Re: Porting from Freedom

Hollister — Mon, 27 Nov 2023 04:15:07 GMT

@HusseinA

I will pm you the number to call. Check mail icon.

Re: Porting from Freedom

Teo0321 — Mon, 27 Nov 2023 04:15:31 GMT

Hi @HusseinA.
You can message CS_Agent directly and explain your situation (using your inbox, little envelope icon). PM should be able to send another port request.

Re: Porting from Freedom

mrsblondee — Mon, 27 Nov 2023 04:19:21 GMT

@Hollister can you please PM me the number too? My port wasn't successful either

Re: Porting from Freedom

Hollister — Mon, 27 Nov 2023 04:27:14 GMT

@mrsblondee wrote:
@Hollistercan you please PM me the number too? My port wasn't successful either

Done

Re: Porting from Freedom

Andy85 — Mon, 27 Nov 2023 04:35:29 GMT

@mrsblondee any luck mrsblondee?

Re: Porting from Freedom

mrsblondee — Mon, 27 Nov 2023 04:56:15 GMT

Not yet. Will have to call in the morning as they were closed 😞

Re: Porting from Freedom

CS_Agent — Tue, 28 Nov 2023 15:19:59 GMT

Hello there, and thanks for visiting our community forum.

The community is a great way of searching for answers and help from our customers, however if you still need assistance, and you have reached out through a private message, we kindly ask to keep an eye on your community inbox.

Our customer support team will get in touch as soon as possible.

Public Mobile Team.