topic Re: What information to I need send the CS agent? in Get Support

What information to I need send the CS agent?

Manius — Mon, 27 Nov 2023 03:57:14 GMT

Hi,

What info do I need to give him like account info, details etc can someone help?

Been 3 days I paid and cant use my plan...

Re: What information to I need send the CS agent?

Teo0321 — Mon, 27 Nov 2023 03:59:00 GMT

@Manius have you activated your sim? If you’re having issues, make sure you were charged and contact CS. Just explain your situation and they’ll tell you what information they need. Hope it helps!

Re: What information to I need send the CS agent?

Sansan — Mon, 27 Nov 2023 04:01:46 GMT

When they contact you, they will tell you, however I would think name, phone number or account number etc.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: What information to I need send the CS agent?

Handy1 — Mon, 27 Nov 2023 04:01:59 GMT

@Manius Account number full mailing address alternate number last 4 digits of credit card account PIN name on the account they ask for coffee t things at time verify you

but here’s a direct link to support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: What information to I need send the CS agent?

Manius — Mon, 27 Nov 2023 04:01:44 GMT

Its been 3 days with no response 😞

Re: What information to I need send the CS agent?

Hollister — Mon, 27 Nov 2023 04:01:49 GMT

@Manius

Private message an agent using link below. They may ask for email, account, last 4 digits of cc, last payment information, add ons if any, etc.

you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

Monday to Sunday: 9 AM to 10 PM EST

Re: What information to I need send the CS agent?

Teo0321 — Mon, 27 Nov 2023 04:02:39 GMT

They’re probably overwhelmed from all of the Black Friday tickets. Be patient a bit longer, they should get to you

Re: What information to I need send the CS agent?

Handy1 — Mon, 27 Nov 2023 04:03:18 GMT

@Manius That’s to long if message again , but I k ow they been busy the last few days from Black Friday promos

Re: What information to I need send the CS agent?

BKNS27 — Mon, 27 Nov 2023 04:05:50 GMT

They will ask you for all the credentials on your account.

Private message them at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Their hours are 9:00am to 10:00pm EST so they will pm you back in the morning.

Re: What information to I need send the CS agent?

Manius — Mon, 27 Nov 2023 04:05:55 GMT

Yes it still works but if porting isnt succesful tomorrow ill get charged again on my old carrier so ill be paying double ...

Re: What information to I need send the CS agent?

BKNS27 — Mon, 27 Nov 2023 04:10:38 GMT

@Manius

If your old plan expires tomorrow with the old carrier. Check to see if it is a postpaid plan because it will be prorated and get a balance credit on your monthly charge.

If it is a prepaid plan, you might want to port over to PM a day or two before your renewal date. Or just eat the cost of paying for the both plans.

Re: What information to I need send the CS agent?

Andy85 — Mon, 27 Nov 2023 04:37:30 GMT

@Manius , can you suspend your payment with you previous cellphone company?

Re: What information to I need send the CS agent?

Manius — Mon, 27 Nov 2023 10:59:46 GMT