topic Re: Activation error 820 in Get Support

Activation error 820

yale — Mon, 27 Nov 2023 01:47:04 GMT

How can I get this resolved? Can a service rep please reach out to me?

Re: Activation error 820

hTideGnow — Mon, 27 Nov 2023 01:48:33 GMT

HI @yale

sorry, this is a new error code for us.

please submit ticket with PM agent by messaging here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And remember to ask agent what this code actually means and come back and tell us 🙂

Re: Activation error 820

Handy1 — Mon, 27 Nov 2023 01:48:36 GMT

@yale You can use this direct link to support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation error 820

Jedi1 — Mon, 27 Nov 2023 02:14:06 GMT

My son had this error code. I put in a ticket but a few hours after it happened I logged into his account in the app and was able to continue the process to activate his account.

Re: Activation error 820

BRenda18 — Mon, 27 Nov 2023 02:30:21 GMT

I had this same issue and I put in a ticket. It has now been almost 40 hours and zero response

Re: Activation error 820

Jedi1 — Mon, 27 Nov 2023 02:35:13 GMT

Tickets are slow right now. Hope you hear back soon.

Re: Activation error 820

BRenda18 — Mon, 27 Nov 2023 02:45:05 GMT

How do we know for sure that our tickets have gone through? In messages, it doesn’t show sent messages

Re: Activation error 820

BRenda18 — Mon, 27 Nov 2023 02:46:02 GMT

This is the error I keep getting.

Re: Activation error 820

hTideGnow — Mon, 27 Nov 2023 02:48:54 GMT

HI @BRenda18

this is a payment error. You have to wait an hour and try again, better to try with a different credit card

also, make sure the address and name you setup with PM EverSafe is the same as those on your credit card

Re: Activation error 820

BRenda18 — Mon, 27 Nov 2023 02:59:29 GMT

But it says the payment was processed? So how is it a payment error?

Re: Activation error 820

yale — Mon, 27 Nov 2023 03:58:54 GMT

Same error message as mine

Re: Activation error 820

ottawa — Mon, 27 Nov 2023 05:01:10 GMT

@BRenda18 wrote:
But it says the payment was processed? So how is it a payment error?

Since @hTideGnow knows their stuff, the answer to your question is likely that the screen is wrong, i.e. it's an error error. Not (totally) trying to be funny, but it's not that far off "click here to submit a ticket" and then you find out here that the button is broken and does nothing (instead you message an agent using the link posted upthread by a couple of users).