topic Re: Subscribe in Get Support

Olena-K — Mon, 27 Nov 2023 02:49:52 GMT

Hi there,

I don’t see my subscription and can’t change it in my account although I’ve been using this SIM card for along time

Re: Subscribe

hTideGnow — Mon, 27 Nov 2023 02:51:25 GMT

HI @Olena-K can you even login My Account?

if you can login My Account, please try using Incognito/Private/Secret mode on your browser to try login again

If you cannot even login, please submit a ticket with CS agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscribe

Handy1 — Mon, 27 Nov 2023 02:54:17 GMT

@Olena-K You can change your plan in your account go to subscriptions add on page and change plan

Change plan in 3 easy clicks

Once you find plan you want be sure to (change on renewal )So you don’t lose money on current cycle

and once you change it for next renewal you can confirm it’s green light in your payment page of your account

Re: Subscribe

Olena-K — Mon, 27 Nov 2023 03:00:51 GMT

I can’t do it because when I try there is only way open new page to buy a new SIM card but I have SIM card

Re: Subscribe

Chalupa_Batman — Mon, 27 Nov 2023 03:03:00 GMT

How to change plans

Log into your Public Mobile account, then click on Subscriptions and Add-ons.

Then go to Change Subscription.

Then choose the one you want. There will be 2 options. Change immediately or at the end of cycle. Change it for the end of the cycle. Meaning it will change next month and you won't lose anything you've already paid for this month.

Re: Subscribe

Handy1 — Mon, 27 Nov 2023 03:07:04 GMT

@Olena-K .did you happen to activate back when you could activate in the store like Walmart by any chance ? If so it’s possible you never created your account after that and you will need supports help to create your account and help you gain access to it

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscribe

Olena-K — Mon, 27 Nov 2023 03:11:46 GMT

When I got SIM card by mail I created account and choose the plan and today I just wanted to change it but it looks like I don’t have any plan

Re: Subscribe

Handy1 — Mon, 27 Nov 2023 03:15:42 GMT

@Olena-K Then download the app and activate the sim and choose the plan you want or if you have to pick the one you say you paid for take it and then change the plan for the one you prefer for next renewal

adding sorry I thought you had been using the sim already in my first post

Re: Subscribe

Olena-K — Mon, 27 Nov 2023 03:18:46 GMT

I remembered I didn’t buy a new SIM Public card I just changed my mobile operator

sorry my bad

Re: Subscribe

Handy1 — Mon, 27 Nov 2023 03:26:30 GMT

@Olena-K Oh okay 👍🏻 no worries 😌