topic Re: I can't use data in Get Support

I can't use data

McDiarmid — Mon, 27 Nov 2023 01:36:07 GMT

Hello,

I subscribe a plan "text and talk" $15/month. This plan also offers 250Mb data/month, but it never works for me since the first month use.

I assume when my Wi-Fi is off, the Mobile data should be on for use, but nothing happens. I can't use data at all.

Please advise. Thanks

McDiarmid

Re: I can't use data

hTideGnow — Mon, 27 Nov 2023 01:37:17 GMT

HI @McDiarmid

are you using Android or iPhone?

First, make sure Mobile data is turned on. and then Try Reset all networks

if iPhone, make sure Carrier Profile is updated.

Re: I can't use data

Handy1 — Mon, 27 Nov 2023 01:40:26 GMT

@McDiarmid Even with wifi on if you have wifi assist on it will use your cell data also make sure you have wifi assist off when using wifi so it won’t steal from your cell data

Re: I can't use data

Andy85 — Mon, 27 Nov 2023 01:40:37 GMT

@McDiarmid you will need to turn on your mobile data when you wish to access the Internet using your data. Turning off the wifi only disconnects you from the WiFi network.

In order to conserve your data, make sure you turn on/off your mobile data when needed.

Re: I can't use data

TheSterlinger — Mon, 27 Nov 2023 01:45:26 GMT

You can check if APN is set to sp.mb.com or isb.mb.com
If you are on iOS then go to Settings, Cellular data and go to Cellular Data Networks.
If you are on Android then go to Settings, Connections, Mobile networks and go to Access Point Names.
Then you can check if you have the right APN settings.

If that doesn't help then you can reset networks, to do this on iOS go to Settings, General, Transfer or Reset iPhone, Reset and click Reset Network Settings. For Android go to Settings, General management, Reset, Reset network settings, Reset settings and Reset to confirm. Keep in mind this will reset all your Wi-Fi passwords so you will need to re-enter your Wi-Fi passwords.

Re: I can't use data

McDiarmid — Mon, 27 Nov 2023 01:49:18 GMT

Thanks @Andy85

Yes, I turn off the wifi completely, then turn on my mobile data, but I can't access the Internet.

Re: I can't use data

McDiarmid — Mon, 27 Nov 2023 01:50:14 GMT

Thanks for your note @Handy1

Re: I can't use data

daddydee — Mon, 27 Nov 2023 01:56:23 GMT

Google "Public mobile APN" and it'll guide you on how to change it. If this doesn't work then reach out to a mod. Good Luck!

Re: I can't use data

McDiarmid — Mon, 27 Nov 2023 02:25:46 GMT

Hi @hTideGnow

I'm using Android. I've tried to reset all network, but it doesn't work. I will try to setup APN as someone suggestion. Thanks.

Re: I can't use data

softech — Mon, 27 Nov 2023 02:30:39 GMT

@McDiarmid

Compare the APN settings below, try to update it and save:

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: I can't use data

McDiarmid — Mon, 27 Nov 2023 02:32:14 GMT

Hi @daddydee

I just set up a new Public Mobile APN in my Android cell phone. It works. Thanks so much @daddydee !

The setting info is here:

https://productioncommunity.publicmobile.ca/t5/Get-Support/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

Re: I can't use data

McDiarmid — Mon, 27 Nov 2023 02:35:45 GMT

Thanks @softech for your info. I just set up new Public Mobile APN with the info below. It worked!

https://productioncommunity.publicmobile.ca/t5/Get-Support/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

Re: I can't use data

McDiarmid — Mon, 27 Nov 2023 14:32:26 GMT

Hi @softech,

Thanks for your info.

I set up the Public Mobile APN using from this link (Google it). It worked!

https://productioncommunity.publicmobile.ca/t5/Get-Support/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank