topic Re: CUSTOMER AGENT in Get Support

CUSTOMER AGENT

BONIDRIVER — Mon, 27 Nov 2023 01:19:38 GMT

OPENED A SECOND ACCOUNT USING ANOTHER EMAIL.WANT TO PORT MY NUMBER FROM FREEDOM AND ACTIVATE NEW SIM CARD

Re: CUSTOMER AGENT

hTideGnow — Mon, 27 Nov 2023 01:20:40 GMT

hi @BONIDRIVER

understand what you try to do but what was your problem? mind to explain further

to submit ticket with cs agent, please message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: CUSTOMER AGENT

will13am — Mon, 27 Nov 2023 01:21:09 GMT

@BONIDRIVER , are you having trouble with activating the second account? Otherwise the entire process is done using the app.

Re: CUSTOMER AGENT

BONIDRIVER — Mon, 27 Nov 2023 01:26:35 GMT

I have 1 public account already.Opened another new account using different email.Want to port my number from Freedom Mobile to new PM account and activate new sim card.They accepted payment for new account.what to do next?

Re: CUSTOMER AGENT

BONIDRIVER — Mon, 27 Nov 2023 01:28:20 GMT

what is process to activate new sim and port my number fro Freedom?

Re: CUSTOMER AGENT

hTideGnow — Mon, 27 Nov 2023 01:28:25 GMT

HI @BONIDRIVER but did you use the app to activate?

If you were using the app and got to the end of the activation, text the sim card and see if it connects and test outoging calls

Also, you still need to put your old carrier sim in a phone and wait for the old carrier to send you the port approval text and reply YES

Re: CUSTOMER AGENT

BKNS27 — Mon, 27 Nov 2023 01:30:59 GMT

@BONIDRIVER

I have posted this in the past but here it is again starting from the beginning and MUST be done in order but just to the step you have already done:

- Make sure your old SIM is active so don’t cancel service with them.

- Purchase a PM SIM from Amazon ($4.99), Canadian Cell Supplies ($6.99) or pick one up from Telus/Koodo store ($10.00).

- Download the PM app on your phone to activate the SIM. Use the old account number and not the IMEI to avoid issues. Complete to step 6.

- Keep the old SIM in your phone and wait for the text from old carrier and confirm with YES you are porting over to PM within 90 minute window once you get the text.

- Keep the old SIM in your phone until porting process is completed because the old SIM will continue to work for about 2 hours.

- Power off the phone once porting is completed then switch to PM SIM and power on your phone.

That is it…what steps did you missed?

If all steps are followed, there could be provisional/backend issue with the SIM so contact a CS_Agent to fix at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: CUSTOMER AGENT

Andy85 — Mon, 27 Nov 2023 01:31:29 GMT

Hi @BONIDRIVER

Here are the steps in a nutshell just to make sure that you're staying on track:

Re: CUSTOMER AGENT

BONIDRIVER — Mon, 27 Nov 2023 01:56:01 GMT

Downloaded app and does not give me anything about activating sim