topic eSIM not activating in Get Support

eSIM not activating

Ing1 — Sun, 03 Dec 2023 18:17:25 GMT

Why is my eSIM not activating?
My phone should be compatible for eSIM- iPhone11. What number can I call for further assistance?

Re: eSIM not activating

TheSterlinger — Mon, 27 Nov 2023 01:50:13 GMT

What message do you get when trying to activate your eSIM?

Re: eSIM not activating

hTideGnow — Mon, 27 Nov 2023 01:50:14 GMT

HI @Ing1

check your phone's Collular menu and see if PM eSIm actually there. make it Primary and enable turn on the line

if not, please submit ticket with CS agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: eSIM not activating

softech — Mon, 27 Nov 2023 01:51:02 GMT

@Ing1

Did you get to the eSIM installation step? Either the app will ask for your permission to do it for you, or you can get the QR code to install yourself.

If you missed the step to install by the app, there is a QR code in your Welcome email. Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone.

Once you installed the eSIM profile, (or If you got passed that step eSIM installation step), try to reboot your phone once.

If it still does not connect and if you have another active sim on the phone, disable those non PM sim (eSIM/Physical sim) using the SIM Manager on the phone or simply remove the physical sim.

And make sure the one associated with PM sim and your phone number is enabled.
(On iPhone: Settings->Cellular , make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on)

Then click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: eSIM not activating

Ing1 — Mon, 27 Nov 2023 17:22:19 GMT

All good now, thanks

Re: eSIM not activating

Ing1 — Mon, 27 Nov 2023 15:03:42 GMT

Unable to Activate eSIM

you can try again or contact your carrier for assistance