topic Re: Refund in Get Support

Refund

Krishang — Wed, 13 Sep 2023 17:16:58 GMT

I tried to activate e-sim on mobile, but it didn't work. Screen showed that I need to contact customer care for refund. Can you please process the refund

Re: Refund

CharlieWhisky — Wed, 13 Sep 2023 15:26:41 GMT

You can reach customer assistance by private message with this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refund

Bigjay83 — Wed, 13 Sep 2023 16:13:40 GMT

@Krishang You will need to either open a Support Ticket or Private Message @CS_Agent through the community site for assistance with your request.

Re: Refund

BKNS27 — Wed, 13 Sep 2023 20:11:23 GMT

@Krishang

Did you go to your email and scan the QR code in the email welcoming you to PM?

Re: Refund

J_PM — Mon, 18 Sep 2023 17:22:10 GMT

@Krishang

If your eSIM is not compatible with your device, check here https://publicmobile.ca/en/on/pick-up-SIM for locations near you to purchase a physical SIM. After you set up your new SIM, you can submit your receipt for a refund by reaching out to our Customer Support Team.

Re: Refund

rdgo — Mon, 27 Nov 2023 01:29:41 GMT

I've trying online chat and the community moderator nobody helped me my credit card was charged I paid for a service that I never get. Guys the only option we have is open complains at CRTC

Re: Refund

hTideGnow — Mon, 27 Nov 2023 01:32:13 GMT

HI @rdgo this is not really a CRTC complain. Afterall, PM is prepaid service

Submit ticket with CS agent and the will work with you on a solution

Re: Refund

rdgo — Mon, 27 Nov 2023 01:34:43 GMT

I did nobody helped

Re: Refund

hTideGnow — Mon, 27 Nov 2023 01:35:45 GMT

hi @rdgo message them again and give them another day, the weekend has been very busy for all carriers for BF deals

Re: Refund

rdgo — Mon, 27 Nov 2023 01:36:13 GMT

I've tried online chat and the community moderator nobody helped me my credit card was charged I paid for a service that I never get. only option we have is open complains at CRTC

Re: Refund

rdgo — Mon, 27 Nov 2023 01:38:59 GMT

How much you get paid for this?

Don't justify no service, no help

I'm Canada and through CRTC standards pre or pos paid no service given is no service given

Re: Refund

hTideGnow — Mon, 27 Nov 2023 01:40:01 GMT

Hi @rdgo . I don't get pay but try to help 🙂 You are welcome

Re: Refund

rdgo — Mon, 27 Nov 2023 01:51:28 GMT

I still without service no help has been serviced

Re: Refund

rdgo — Mon, 27 Nov 2023 01:52:09 GMT

I've tried online chat and the community moderator nobody helped me my credit card was charged I paid for a service that I never get.

The only option we have is open complains at CRTC

Re: Refund

rdgo — Mon, 27 Nov 2023 01:53:54 GMT

If and each of us complain at CRTC they will improve otherwise the big 3 will give and they want

Re: Refund

hTideGnow — Mon, 27 Nov 2023 01:55:38 GMT

hi @rdgo

let us know the result from CRTC. Good Luck!