topic Re: cancel unactivated subscription in Get Support

cancel unactivated subscription

lingo — Mon, 27 Nov 2023 00:43:06 GMT

I got to the point where I would activate my subscription but stopped because I was getting a Canadian phone number for my daughter who will be visiting Canada for 3 months and subscription/plan/phone number needed to be on her phone. When I facetimed her to have her download your app and activate the $34/mo plan, she had done some research and preferred the $40/month plan. This plan is all set on her phone. I, however, am left trying to cancel the $34/month plan that has never been activated and to be reimbursed the $38.08 that was charged to my credit card Nov 23, 2023 @ 2:30PM.

Re: cancel unactivated subscription

hTideGnow — Mon, 27 Nov 2023 00:45:57 GMT

HI @lingo

If the plan was not fully activated yet, we heard cancel with refund is possible. Please submit a ticket with CS agent here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: cancel unactivated subscription

TheSterlinger — Mon, 27 Nov 2023 00:46:18 GMT

I’m not sure if you’ll be able to get a reimbursement for the amount that you paid but to cancel your plan, go to your account, then press the drop-down arrow and click payments then click manage subscription and uncheck subscribed.

for trying to get a refund that you can contact a Public Mobile CS agent with this link. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: cancel unactivated subscription

Hollister — Mon, 27 Nov 2023 00:49:55 GMT

@TheSterlinger

Ask them to credit your daughter’s account. It will be easier than asking for a refund.

Re: cancel unactivated subscription

lingo — Mon, 27 Nov 2023 00:54:12 GMT

You "heard" a refund is possible??? They'll be getting a charge back from my credit card company and if not resolved and this unactivated account closed, then each and every month til hell freezes over, there will be a charge back. I have submitted a ticket I think... this is ludicrously difficult

Re: cancel unactivated subscription

hTideGnow — Mon, 27 Nov 2023 00:56:36 GMT

hi @lingo

charge back could be dangerous if you have multiple accounts with PM using this credit card. If a charge back is made, the account associated with it will be suspended immediately. If the charge back is made on the wrong account, then the wrong account would got suspended

Re: cancel unactivated subscription

CS_Agent — Mon, 27 Nov 2023 01:26:02 GMT

Hello there, and thanks for visiting our community forum.

The community is a great way of searching for answers and help from our customers, however if you still need assistance, and you have reached out through a private message, we kindly ask to keep an eye on your community inbox.

Our customer support team will get in touch as soon as possible.
Public Mobile Team.