topic Re: Subscription not activated in Get Support

Subscription not activated

voivode — Mon, 27 Nov 2023 01:13:15 GMT

Hi, i tried to activate a plan but stoped at step 6. Error message: subscription not activated

is asking to contact support, I talked to someone at the chat but they told me they can not help and try here.

Thanks

Re: Subscription not activated

Handy1 — Mon, 27 Nov 2023 01:15:03 GMT

@voivode Are you trying to activate on the App ? All activations need the app to activate . But if you need PM support here’s a direct link to them

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription not activated

hTideGnow — Mon, 27 Nov 2023 01:16:23 GMT

HI @voivode

you activated with physical sim or eSIM

if physical, still try your sim card and see if it connects to PM network. If eSIM, check if the eSIM was actually already installed but just not set to active. And check if you get any Welcome email and scan the QR code

If that does not help, please submit ticket with CS agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription not activated

rdgo — Mon, 27 Nov 2023 01:20:08 GMT

I've trying online chat and the community moderator nobody helped me my credit card was charged I paid for a service that I never get. Guys the only option we have is open complains at CRTC

Re: Subscription not activated

Handy1 — Mon, 27 Nov 2023 01:24:44 GMT

@rdgo @Use this direct link to message support give them sometime there really busy with Black Friday promos . I just had wait two days for a reply that I submitted in the 24 and only heard back today . It’s not normally this busy but it’s been one heck of a Black Friday weekend . I can assure you if you were wrongfully charged they will credit you .

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription not activated

rdgo — Mon, 27 Nov 2023 01:23:44 GMT

I've trying online chat and the community moderator nobody helped me my credit card was charged I paid for a service that I never get. Guys the only option we have is open complains at CRTC

Re: Subscription not activated

rdgo — Mon, 27 Nov 2023 01:26:34 GMT

I don't have time for this not any provider can charge you and not give service or costumer service. We are PAYING for a service that's not free

Re: Subscription not activated

Handy1 — Mon, 27 Nov 2023 01:28:11 GMT

@rdgo What have you tried where are you stuck . Have you tried activating on the app ? All activations need the app to complete