topic Re: Porting order question in Get Support

Porting order question

Jedi1 — Mon, 27 Nov 2023 00:59:32 GMT

I held off porting a couple of our lines. I thought I had read it was best to do the main account holder last. My son has a small tab bonus which will be over in mid-December so it is coming up shortly. I was planning to port once his bonus clears. Should I also wait for my husband’s account? He is the account holder but has no tab etc on his account so it would be nice to just get it completed.

Re: Porting order question

Handy1 — Mon, 27 Nov 2023 01:01:40 GMT

@Jedi1 Sometimes it best to wait for the account holder last . But you can call your old provider and confirm if it will matter or not many cases it doesn’t matter . So long as there still an active line in the account the owner of the account can still access it . So call your old provider for clarification and decide from there

Re: Porting order question

hTideGnow — Mon, 27 Nov 2023 01:01:48 GMT

HI @Jedi1

this is more a question to the old carrier you have now.

But yes, from what I know, the account will be in limbo if the primary account line is gone, so, it is true best to move the primary one last.

I know many good deals now, can you change the primary line to some minimal plan just to hold the line? if so, activate PM with the deal you want and get a temp number for now. Port later when it is ready

Re: Porting order question

Jedi1 — Mon, 27 Nov 2023 01:09:34 GMT

Thanks, I assigned temporary numbers on PM for both of them. I tried to get all of us lower plans previously but was told there was nothing that could be done basically indicating that any lower plans were for new customers. I’ll turn off any add-ons and switch both when ready.

Re: Porting order question

Jedi1 — Mon, 27 Nov 2023 01:10:05 GMT

Thanks