topic Re: Transferring numbers in Get Support

Transferring numbers

Motasem_K — Mon, 27 Nov 2023 01:06:22 GMT

Hi,

I recently switched numbers to Freedom Mobile and got a text from public mobile to confirm the transfer which I completed, but my phone number still has not been transferred. My account number at Freedom is DBC20006513954. If I could get assistance with this would be appreciated.

Re: Transferring numbers

hTideGnow — Mon, 27 Nov 2023 01:07:56 GMT

HI @Motasem_K

if PM sent you a text and you replied YES within 90 mins, it sounds like Freedom failed you

You can submit ticket with CS agent and confirm if PM did their part here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transferring numbers

Handy1 — Mon, 27 Nov 2023 01:09:01 GMT

@Motasem_K Typically when it comes to porting a number it’s the new provider that does the heavy lifting to speak so they would be the ones to re trigger the port request . But for what ever the reason if you need PM support here’s a direct link to contact them

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437