topic Re: Login issues in Get Support

Login issues

Tj1984 — Sun, 26 Nov 2023 22:27:20 GMT

My autopay didn’t go through, when I try to login I get a code sent to my number and I login but there is no account info, it is trying to get me to set up a new account and SIM card. I have been active for a few years now

Re: Login issues

Andy85 — Sun, 26 Nov 2023 22:31:26 GMT

@Tj1984 you might need to register for the new Eversafe login. Were you prompted to set that up?

Re: Login issues

Tj1984 — Sun, 26 Nov 2023 22:33:16 GMT

No, I put in the 6 digit code and it logs in, has my name but no account info just wants me to setup like a new customer

Re: Login issues

Tj1984 — Sun, 26 Nov 2023 23:39:55 GMT

@Andy85 @When I do get logged in it just prompts me to resume activation and select a plan and SIM card but I have had this account for a couple of years

Re: Login issues

hTideGnow — Sun, 26 Nov 2023 23:42:58 GMT

HI @Tj1984 I think you have not login since PM changed everyone to EverSafe login. Usually when you see that page, it means the system didn't migrate your My Account onto the new EverSafe. No worries, please submit ticket with CS agent and they can sort it out

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Login issues

Tj1984 — Mon, 27 Nov 2023 16:42:19 GMT

@hTideGnow Thank you, I have submitted a ticket.