topic Re: Text message does not work when data plan is used up. in Get Support

Text message does not work when data plan is used up.

AliceLeiLei — Sun, 26 Nov 2023 23:14:41 GMT

Hi,

I encountered an issue, when my data plan is used up, I can not send and receive text messages, is there any setting for this?

Thank you!

Re: Text message does not work when data plan is used up.

hTideGnow — Sun, 26 Nov 2023 23:16:08 GMT

HI @AliceLeiLei if that is the case, you are not really using SMS or MMS. You have been using iMessage or RCS

if you using iPhone, on the message that failed to deliver, click on it and select Send as Text Message

Re: Text message does not work when data plan is used up.

Chalupa_Batman — Sun, 26 Nov 2023 23:20:31 GMT

Hi @AliceLeiLei

I'm going to take a gander and say you're using an iPhone? If so, once your data is used, iMessage will no longer work as it requires data. It will still work on WiFi but that's it. If it stops working, you can go into your settings and change it to text messages instead of iMessage.

Settings>Messages you should have "iMessages" ON, and also "Send as SMS" should be ON.

I'm not sure what plan you have right now but not sure if you saw the Black Friday deal $34 40GB Unlimited data after that throttled, meaning iMessage will always work. Food for thought.

Re: Text message does not work when data plan is used up.

AliceLeiLei — Sun, 26 Nov 2023 23:29:52 GMT

Hi,

Thank you for your quick reply. I'm using an iPhone, but unfortunately, after the message failed to deliver, I tried this way, clicked on it and selected Send as Text Message, but it still failed. I tried many times but never succeeded.

Re: Text message does not work when data plan is used up.

hTideGnow — Sun, 26 Nov 2023 23:32:07 GMT

HI @AliceLeiLei

make sure send sms is enabled

Go to Settings > Messages, and turn on Send as SMS

And also, maybe the message you trying to send is an MMS, with MMS, even it does not really use your Mobile data , it needs Mobile Data turned on. So, even you have data all used up, make sure you enable Mobile data, enable the settings I mentioned above and try again

Re: Text message does not work when data plan is used up.

fujiyama — Sun, 26 Nov 2023 23:38:22 GMT

@AliceLeiLei, try deleting the message and send a new one with “Send as SMS” on. You can also try resetting network settings and restart your phone.

Re: Text message does not work when data plan is used up.

AliceLeiLei — Sun, 26 Nov 2023 23:42:24 GMT

OMG, Thank you! My Send as SMS is off, I think that's why. Thank you again! I turned it on.