topic Re: When does reoccurring billing start? in Get Support

When does reoccurring billing start?

AnotherMember — Sun, 26 Nov 2023 22:03:37 GMT

Hello,

Just wondering when you signup and ask for the sim to be mailed out, does the reoccurring monthly billing begin when you registered your account or when you activate your sim within the public mobile app?

Re: When does reoccurring billing start?

hairbag1 — Sun, 26 Nov 2023 22:04:45 GMT

@AnotherMember

once you activate your new PM account...it'll renew in 30 days.

Re: When does reoccurring billing start?

AnotherMember — Sun, 26 Nov 2023 22:05:52 GMT

ok, this has nothing to do with the sim being active or inactive?

Re: When does reoccurring billing start?

Handy1 — Sun, 26 Nov 2023 22:07:03 GMT

@AnotherMember Starts as soon as you activate your sim and renews every 30 days or 90 days depending on the plan you choose

Re: When does reoccurring billing start?

BKNS27 — Sun, 26 Nov 2023 22:07:29 GMT

@AnotherMember

It will start when you activate the SIM. Please note that PM is on a 30 days cycle (not monthly cycle) so it shorten by a day every 2 months.

Re: When does reoccurring billing start?

hairbag1 — Sun, 26 Nov 2023 22:08:43 GMT

@AnotherMember

once you get your PM sim, you'll have to activate an account. You'll be asked to provide a credit card or debit card for payment. Your account will then default to Subscribed (Autopay) unless you disable Subscribed, it'll renew in 30 days from activation of the account.

Re: When does reoccurring billing start?

hTideGnow — Sun, 26 Nov 2023 22:09:41 GMT

hi @AnotherMember if you activated and waiting for the physical sim to deliver, the cycle won't start until you sim is activated (after you receive the sim and enter the sim number in the system)

Re: When does reoccurring billing start?

RaoulFisk — Wed, 10 Jan 2024 18:10:12 GMT

Great! So I signed up for a Boxing Day deal.
If I don't activate my SIM card, I can wait to start it once my old plan ends (later in month), right?

Re: When does reoccurring billing start?

Handy1 — Wed, 10 Jan 2024 18:13:47 GMT

@RaoulFisk Yes but make sure you do it a day or two before your old provider plan ends . Both accounts need to be active if you want to port number into PM and make sure you use the APP to activate and not website . And welcome to public mobile 😉

and once you successfully port number in to PM it will automatically close your old provider account @RaoulFisk