topic Re: Activation failed. Stuck in a loop in Get Support

Activation failed. Stuck in a loop

Jpch — Sun, 26 Nov 2023 21:58:52 GMT

My activation failed and I'm stuck in a loop of logging in.

i can't even get in touch with customer support because of that.

Who can i talk to?

Thanks!

Re: Activation failed. Stuck in a loop

Chalupa_Batman — Sun, 26 Nov 2023 22:01:13 GMT

Hi @Jpch

Are you using the app to sign up? If not, this is how.

How to sign up with Public Mobile

Re: Activation failed. Stuck in a loop

hTideGnow — Sun, 26 Nov 2023 22:01:15 GMT

@Jpch

are you activating esim or physical sim?

if physical, try the sim in a phone first. But if esim, check if it is installed or check Welcome email and scan the QR code to install

if that does not help, submit ticket with CS agent here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation failed. Stuck in a loop

Handy1 — Sun, 26 Nov 2023 22:01:44 GMT

@Jpch have you downloaded the app to activate yet ? All activations now need the app . If you need support ,You can use this direct link to support ,

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation failed. Stuck in a loop

Jpch — Sun, 26 Nov 2023 22:04:02 GMT

Yes i used the app but it kept failing to activate

Re: Activation failed. Stuck in a loop

inertia — Sun, 26 Nov 2023 22:05:09 GMT

seriously file the ticket... a lot of people got stuck in that loop myself included

Re: Activation failed. Stuck in a loop

mike_s0 — Sun, 26 Nov 2023 22:36:23 GMT

Don’t use Firefox, I hit the loo with Firefox brave seemed to work. Other than that make sure you disable the previous sim on your phone during the activation process

Re: Activation failed. Stuck in a loop

Andy85 — Sun, 26 Nov 2023 22:50:56 GMT

@Jpch ifnitnisna login issue, did you try to clear your cache and/or use an incognito web browser? That might help you get past the login phase!