topic Re: Porting Issue in Get Support

Porting Issue

Nicoleng — Sun, 26 Nov 2023 20:40:07 GMT

I have an issue with porting and sent a message to CS admin and have not gotten back to me. I need to get my phone sorted out. Ported from Virgin to Public Mobile, but number still says it belongs to Virgin. Also, unable to receive calls, can only send calls. Please advise.

Re: Porting Issue

Chalupa_Batman — Sun, 26 Nov 2023 20:42:18 GMT

Hello @Nicoleng

Take a look at the top right corner mailbox. I'll send you a number to call to get help.

Re: Porting Issue

BKNS27 — Sun, 26 Nov 2023 21:48:45 GMT

@Nicoleng

Rookie mistake is not replying to the text with YES with the old SIM in your phone confirming you are porting over to PM.

Keep the Virgin SIM in the phone and wait for the text once the CCS_Agent restart the porting process again.