topic Re: peyment in Get Support

peyment

Ramonramezani1 — Sun, 26 Nov 2023 21:07:40 GMT

Hello. My account number is 7213. I purchased a plane( 4G , 40GB). It is deducted from my card twice . once 36.80$ and once 39.10 $

Re: peyment

Hollister — Sun, 26 Nov 2023 21:09:02 GMT

@Ramonramezani1

Contact an agent and ask for a credit.

you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

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Keep an eye on the envelope icon in top right hand corner for a reply from the agent.

Re: peyment

Handy1 — Sun, 26 Nov 2023 21:11:59 GMT

@Ramonramezani1 Did you do a plan change immediately or change it for next renewal ? It’s advised to change on renewal so you don’t pay again upfront and lose money on your current cycle

Re: peyment

Chalupa_Batman — Sun, 26 Nov 2023 21:16:55 GMT

Hello @Ramonramezani1

Before you contact a CS Agent for help.... please contact your credit card company and make SURE there was a double charge. A lot of people make the mistake of confusing what is a charge and what is a pending charge. Sometimes the pending charge will stay there a bit longer than normal. If your credit card company says it IS a double charge, then you can contact a CS Agent and they will credit your account.

Re: peyment

Ramonramezani1 — Sun, 26 Nov 2023 21:18:50 GMT

My account was on hold. when I purchased the plane , one time I got an error in payment and in second time it done successfully.

Re: peyment

Handy1 — Sun, 26 Nov 2023 21:21:01 GMT

@Ramonramezani1 And as @Chalupa_Batman mentioned was one charge just pending or are both posted ? If pending it should fall off of both charges are posted please use @Hollister link to support to help