topic Re: could not login and proceed the application in Get Support

could not login and proceed the application

hajarNB — Sun, 26 Nov 2023 20:51:32 GMT

Hi There,

I just bought a Sim card and made an application, I want to activate my subscription, but every time I log in, I got out of the web/app and find the following message.

WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.

This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)

Try Again

I tried from different devices and mobile phones but was unsuccessful.

Yours

HajarNB

Re: could not login and proceed the application

Hollister — Sun, 26 Nov 2023 20:52:26 GMT

@hajarNB

Try clearing your browser cache and open a new browser window in incognito/private mode.

Re: could not login and proceed the application

Chalupa_Batman — Sun, 26 Nov 2023 20:52:45 GMT

You used the app to sign up with PM?

How to sign up with Public Mobile

Re: could not login and proceed the application

hajarNB — Sun, 26 Nov 2023 20:54:57 GMT

I did, not possible

Re: could not login and proceed the application

hajarNB — Sun, 26 Nov 2023 20:55:09 GMT

I did,

Not possible

Re: could not login and proceed the application

hTideGnow — Sun, 26 Nov 2023 20:55:11 GMT

hi @hajarNB you used the app to activate. If not, please use the app

if already using app, Uninstall and reinstall the app and try

but wait a hour to try again or try different card

Re: could not login and proceed the application

Andy85 — Sun, 26 Nov 2023 20:55:26 GMT

Hey @hajarNB ! Try repeating the steps after clearing your cache on your web browser settings. You can also try to sign up using the incognito browser. Let us know if that doesn't fix it 🙂

Re: could not login and proceed the application

hajarNB — Sun, 26 Nov 2023 20:57:54 GMT

I did Mayor, from yesterday, several times.