topic Re: 5G IPhone13 Pro in Get Support

5G IPhone13 Pro

Cdn_bacon — Sun, 26 Nov 2023 20:21:37 GMT

I’m a new customer to public mobile and signed up for a Black Friday plan for 5G. Checked the coverage map and my city is well covered (Saint John, NB).
I have an iPhone13Pro and switched caller voice & data to “5G on” and data mode to “allow more data on 5G”

for whatever reason my phone doesn’t seem to want to connect to the 5G network and I’m at a loss. Also doing a speed test on LTE I’m only getting 14mbps down. Bit disappointing really and wondering if it’s something I haven’t setup correctly?

Re: 5G IPhone13 Pro

hTideGnow — Sun, 26 Nov 2023 20:23:16 GMT

hi @Cdn_bacon

try changing the Network mode to 5G On and test but it will consume more power

After test, best to change to 5G On , better for you battery

Re: 5G IPhone13 Pro

Cdn_bacon — Sun, 26 Nov 2023 20:26:46 GMT

It is on. Reset phone but no luck.

Re: 5G IPhone13 Pro

Chalupa_Batman — Sun, 26 Nov 2023 20:29:07 GMT

Just a long shot. Go into your network settings and turn off automatic and pick Public Mobile then reboot and do a speed test.

Re: 5G IPhone13 Pro

dwh1 — Sun, 26 Nov 2023 20:50:40 GMT

Another thing to try. Go into Settings/General/About. That might trigger an update to the carrier profile and help. No guarantees though.

Re: 5G IPhone13 Pro

Cdn_bacon — Sun, 26 Nov 2023 20:56:02 GMT

Got it to work. Apparently it was just my impatience and being in a part of the city that didn’t have 5G coverage. A drive home across town and it connected.

assume by going back to 5G Auto it will mainly switch to LTE and only pull 5G when needed? And help save on battery.