topic Re: Cancel my plan in Get Support

Cancel my plan

Floraaaaaa — Sun, 26 Nov 2023 18:46:11 GMT

Hi Team,

I joined Black Friday plan and transfer to iPhone with the same number. Can I please get some of the money back? Because I subscribed 3-month from last months

Thanks

Re: Cancel my plan

TheSterlinger — Sun, 26 Nov 2023 18:48:54 GMT

I’m not sure if you’ll be able to get a refund but you can cancel your subscription by signing onto your account and go to Payments and Manage Subscription then turn off the Subscribed switch.

You can try speaking to a CS agent about the refund here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancel my plan

sarah3339 — Sun, 26 Nov 2023 18:49:26 GMT

maybe try canceling your plan and repurchasing but have the plan start on renewal so that you don't loose the 3 months you already paid for

Re: Cancel my plan

JefffL — Sun, 26 Nov 2023 19:54:48 GMT

You can change your subscription and have it take effect after three months. If you choose to take effect immediately, you will lose two months of your entire phone bill. Pre-payments are non-refundable.

Re: Cancel my plan

Floraaaaaa — Mon, 27 Nov 2023 06:14:59 GMT

Thanks for the reply, when I tried to turn off the subscription, it shows "Stay subscribed to never miss future payment. Your subscription will end on Jan 20, 2024." What can I do?

Re: Cancel my plan

Floraaaaaa — Mon, 27 Nov 2023 06:15:51 GMT

How can I cancel it? Seems cannot turn off subscription...

Re: Cancel my plan

Floraaaaaa — Mon, 27 Nov 2023 06:16:21 GMT

But it is unfair, as I only used for one month.