topic Re: CS response time in Get Support

CS response time

Nate1980 — Sun, 26 Nov 2023 17:05:50 GMT

chat function doesnt work, always sends to error page. email messages have gone unanswered for 2-3hrs now. what is the normal turnaround time for inquiries? having porting issues from old provider. i answered yes within minutes. restarted phone, removed and reinstalled sim card. still no response from PM?

Re: CS response time

Hollister — Sun, 26 Nov 2023 17:07:31 GMT

@Nate1980

you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

Monday to Sunday: 9 AM to 10 PM EST

Keep an eye on the envelope icon in top right hand corner for a reply from the agent.

Re: CS response time

hTideGnow — Sun, 26 Nov 2023 17:07:54 GMT

hi @Nate1980

they usually reply within an hour or two, but with the Black Friday deals, expect longer. Just message them again for update

what is your account issue? share and we will try to help

Re: CS response time

Andy85 — Sun, 26 Nov 2023 17:07:55 GMT

@Nate1980 the response times are likely much higher during the period since many users are porting into public mobile or are attempting to switch their plans due to Black Friday promotions. What is the issue you are having, maybe we can help?

Re: CS response time

Nate1980 — Sun, 26 Nov 2023 17:10:07 GMT

unable to receive calls still

Re: CS response time

hTideGnow — Sun, 26 Nov 2023 17:10:45 GMT

HI @Nate1980

you just ported in?

there is a PM porting team able to help you with that. I will send you the number to your Community inbox. Call them and they can re-initiate

Re: CS response time

DanielD43 — Sun, 26 Nov 2023 18:37:01 GMT

The system has serious glitches. I can't access my account, and customer service is incompetent to fix it. Verification codes are not sent to email/phone and without verification code, I can't log into my account ot cancel it. It's a horrible company, not worth a broken penny. Look how much headaches they have caused to people? Is it worth it? no it's not.

Re: CS response time

Eileen123 — Wed, 28 Aug 2024 22:49:30 GMT

I’m having issues porting in. What’s the contact for the PM porting team?

Re: CS response time

Andy85 — Wed, 28 Aug 2024 22:54:40 GMT

Hi @Eileen123,

What issues are you experiencing? I can provide you the porting team's number however I'll have to send it to your via private message. The forum doesn't permit us to exchange numbers in private. Keep an eye on the little envelop icon on the top-right of your screen.

Re: CS response time

slusagm — Wed, 28 Aug 2024 22:55:00 GMT

I can't post the number here. So, I will send you the number to your inbox in the community