topic Re: Login problem in Get Support

Login problem

Johnzhai — Sun, 26 Nov 2023 02:16:10 GMT

I can’t log to my account

Re: Login problem

masonxiao — Sun, 26 Nov 2023 02:17:15 GMT

try to restart computer or use another one

Re: Login problem

Chalupa_Batman — Sun, 26 Nov 2023 02:17:17 GMT

If you're having issues logging in, go into your browser settings and clear your cache, history and cookies. You will however have to wait 1 hour before you can try to log in again as you're blocked for an hour.

Re: Login problem

Handy1 — Sun, 26 Nov 2023 02:17:35 GMT

@Johnzhai Submit ticket with support to help you gain access

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Login problem

Alibhai — Sun, 26 Nov 2023 03:57:23 GMT

Wedsite still too slow,regress you page

Re: Login problem

Andy85 — Sun, 26 Nov 2023 04:18:37 GMT

@Johnzhai If you clear your cache and/or use an incognito web browser, does that help your login process? If not, is your issue password or email related? If so, perhaps you might need to click on the "Forgot Password" option at the login screen.

Please provide us with a bit more detail of what issue you are getting at the login. Thanks

Re: Login problem

arbbie — Sun, 26 Nov 2023 04:53:22 GMT

Is the issue with access (password?) or just that it never logs in? I’ve been noticing issues with the latter the last few days and I suspect it may be due to an influx of member flooding PM to view/change their subscription to one of the BF promos. I find it’s easier to log in early in the morning or late at night when traffic to PM is likely lower

Re: Login problem

DanielD43 — Sun, 26 Nov 2023 18:34:39 GMT

Hello John.

This is a widespread problem. I cannot log into my account, too. No verification codes are sent to email / phone, and without them, I cannot log in. I complained million times, but incompetent customer service agents are not helping, they are just wasting time. It's a system that has serious glitches, and nobody is fixing them.

I would recommend you to cancel your account. I am also trying to cancel mine.