topic Re: How to cancel subscription in Get Support

How to cancel subscription

Zhengpeng — Sun, 26 Nov 2023 17:58:01 GMT

I was thinking about switch to public mobile, purchased the BF promo last night, downloaded the app, trying to activate the subscription, had issues, then stuck there. Trying to submit a ticket, but the ticket system doesn't allow me to submit, alway indicates some filed are required to filled, which I did. This poor experience made me to ditch from their service. I can imaging that any problem in the future, you will not be able to get smooth support.

Question: how can I cancel the subscription which has not been activated.

Re: How to cancel subscription

hTideGnow — Sun, 26 Nov 2023 17:58:36 GMT

hi @Zhengpeng PM is prepaid and usually do not provide refund Since you paid? why not try for one month

if you want to try asking agent for refund? try message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How to cancel subscription

Zhengpeng — Sun, 26 Nov 2023 18:02:51 GMT

Thanks for your reply. I would like to give it a try, unfortunately I can't even activate the service and ticket system seems intentional designed the way not to let you file any tickets. The ticket system made my mind to ditch from them.

Re: How to cancel subscription

hTideGnow — Sun, 26 Nov 2023 18:04:23 GMT

hi @Zhengpeng just submit ticket by message , it works but reply in an hour or two

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How to cancel subscription

hairbag1 — Sun, 26 Nov 2023 18:08:50 GMT

@Zhengpeng

check with your credit card to see if you actually paid anything...if you didn't pay $$, there's nothing more to cancel. If you did pay...why not just test drive PM for 30 days as you already have invested in it. Let us know where you hung up on activation and we can likely help rather than get support from busy Customer Support folks. PM is super busy these days due to recent Black Friday offers which have been very successful.

Re: How to cancel subscription

DanielD43 — Sun, 26 Nov 2023 18:25:40 GMT

You made the right choice by not joining Public Mobile. I made a mistake and joined, and now I can't even cancel this service, because I can't log into my account. Their glitchy Eversafe ID does not even send verification codes to my email. And customer service is incompetent to fix it.

Re: How to cancel subscription

Zhengpeng — Mon, 27 Nov 2023 19:27:09 GMT

The self-service portal is definitely a deal breaker. Even the community forum is so dated, and it won't work well with latest Safari. it will inject a bunch of junk html code into the input box with Safari.

Re: How to cancel subscription

Zhengpeng — Mon, 27 Nov 2023 19:27:59 GMT

Thanks for your help.

Re: How to cancel subscription

Davis77 — Mon, 27 Nov 2023 21:07:23 GMT

Reminder.
Look at transferring your number first.