topic Issue with sms in Get Support

Issue with sms

Toumanian — Sun, 26 Nov 2023 17:48:26 GMT

I have changed my mobile operator about week ago. From e-sim to e-sim, everything works fine except sms (send and receive). I can do a call and have data. I accept all messages from my old operator. Now I have full services from my old operator and all services from Public mobile except sms. What should I do?

Re: Issue with sms

hTideGnow — Sun, 26 Nov 2023 17:50:30 GMT

hi @Toumanian if you still have service with old carrier? then porting not completed

Call the porting team and they can advise the status. I will message you the number to your Community inbox

Re: Issue with sms

Pooperscooper10 — Sun, 26 Nov 2023 18:57:36 GMT

Can join provide me with the number as well. I'm not getting texts or calls and I switched to PM retest l yesterday

Re: Issue with sms

Toumanian — Tue, 28 Nov 2023 15:50:06 GMT

Hi, thank you very much

I have called them and after waiting and listening music about 20 mins we could find the issue and solved it. Thanks again.