topic Re: I add Data Says 60 Days What does that Mean in Get Support

I add Data Says 60 Days What does that Mean

LP1 — Sun, 26 Nov 2023 17:07:49 GMT

Hi all,

I added Data BUT Overview says 60 Days ! ?????

Is there some change made where my data does not roll over until used up ? as it always has

If so I would like the Un Used 2 GB data Charges refunded to my account as it completely defeats how my account is set up

I will not use up that much data before 2 Years is up

Thank you

Re: I add Data Says 60 Days What does that Mean

hTideGnow — Sun, 26 Nov 2023 17:10:01 GMT

HI @LP1 data add-on is 30 days only. we didn't hear anything about the change. There was another member before who posted about 60 and 90 days addon but turn out it was just his April's Fool joke to the Community

Re: I add Data Says 60 Days What does that Mean

LP1 — Sun, 26 Nov 2023 17:11:35 GMT

My Data has Always rolled over when did it change ?

Thank you

Re: I add Data Says 60 Days What does that Mean

Hollister — Sun, 26 Nov 2023 17:12:39 GMT

@LP1

Contact an agent and ask for a credit to your account. An actual refund will be much harder to do.

you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

Monday to Sunday: 9 AM to 10 PM EST

Keep an eye on the envelope icon in top right hand corner for a reply from the agent.

Re: I add Data Says 60 Days What does that Mean

LP1 — Sun, 26 Nov 2023 17:13:00 GMT

I would like a Refund to my account so I can change to the $25 plan

Re: I add Data Says 60 Days What does that Mean

hTideGnow — Sun, 26 Nov 2023 17:14:43 GMT

HI @LP1

PM is prepaid provider and not provide refund. So what is your situation? There are cases that they will help , like switch plan if it is only the first day of the cycle

Re: I add Data Says 60 Days What does that Mean

HALIMACS — Sun, 26 Nov 2023 17:15:36 GMT

@LP1

Public Mobile recently updated their data add-ons. They all have expiry dates now.

Yep, it sucks

It’s an effort to move people to higher data plans.

Re: I add Data Says 60 Days What does that Mean

LP1 — Sun, 26 Nov 2023 17:20:50 GMT

I Need a Moderator to fix this please

Thank you

Re: I add Data Says 60 Days What does that Mean

HALIMACS — Sun, 26 Nov 2023 17:22:14 GMT

Well, @LP1 , in order to contact a customer support agent, who are employees of Public Mobile, you need to private message them.

All of us here are just other customers like you on this community.

To contact a Customer Support Agent, send a private message to the Customer Support Agents by clicking here

You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: I add Data Says 60 Days What does that Mean

LP1 — Sun, 26 Nov 2023 17:45:16 GMT

Thank you Very Much for the assist 😀

Re: I add Data Says 60 Days What does that Mean

LP1 — Mon, 27 Nov 2023 23:40:05 GMT

I think My request for a credit is being ignored

Buyer Beware I guess

Re: I add Data Says 60 Days What does that Mean

HALIMACS — Tue, 28 Nov 2023 00:09:37 GMT

@LP1 wrote:
I think My request for a credit is being ignored
Buyer Beware I guess

What do you expect @LP1 ?

This is certainly not a case of "Buyer Beware" as you write.

Geez it would be nice if some folks could take personal accountability for their decisions - the add on details clearly state there's an expiry, and they may have even doubled it from 30 to 60 days:

Re: I add Data Says 60 Days What does that Mean

LP1 — Thu, 30 Nov 2023 12:31:28 GMT

You are probably right but I use Very little Data and did not see the time limit

I spend very little time on the internet anymore

and almost no time on public mobile websites

I like to set things up then forget about them

This is the first time any limit was p[laced on data for me

But buyer beware does apply " Read the Manual" as it were

I did not

Thanks to all for the help

Re: I add Data Says 60 Days What does that Mean

LP1 — Thu, 30 Nov 2023 12:35:29 GMT

Also any changes should be Large and Colourful to draw attention to any changes

Re: I add Data Says 60 Days What does that Mean

LP1 — Thu, 30 Nov 2023 12:36:03 GMT

Old eyes

Re: I add Data Says 60 Days What does that Mean

LP1 — Thu, 30 Nov 2023 12:38:43 GMT

CS has answered me asking for more details

I do not have time right now to answer But I will

Thanks again

Re: I add Data Says 60 Days What does that Mean

hTideGnow — Thu, 30 Nov 2023 15:19:59 GMT

HI @LP1

so, your data addon was just 30 days and not 60 days, right?

Re: I add Data Says 60 Days What does that Mean

LP1 — Fri, 01 Dec 2023 18:29:36 GMT

C.S has Helped me

I am Very Satisfied 😀

Thank you to everyone who Helped 😎