New SIM needed

msk67 — Sun, 26 Nov 2023 17:31:21 GMT

I lost my SIM, so how do I get a new one and block the old one?

Regards

Re: New SIM needed

hairbag1 — Sun, 26 Nov 2023 17:37:49 GMT

@msk67

best is to order from Amazon, then log in to your account to Change SIM Number...

Re: New SIM needed

softech — Sun, 26 Nov 2023 17:39:09 GMT

@msk67

Order a new sim card but not to "activate" the sim, instead, you want to tie your sim card to your existing account

Then get a Public Mobile sim card from

Amazon.ca: https://www.amazon.ca/gp/product/B06X9ZGDWG/ (Best and Quickest option, Free Prime next day shipping)
or https://www.amazon.ca/dp/B07R6P5KBB/
local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/pick-up-SIM (call ahead to confirm availability )
PM online: https://www.publicmobile.ca/sim-card (Delivery could take anywhere from 5 days to 3 weeks)

Once you got the sim card, go to My Account from ONLY a desktop or laptop computer to request Change Sim card (please note that due to some glitches, accessing change sim care from mobile phone or tablet won't work)

(If you are unable to login as you don't have a phone to receive the 2FA code: On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email)

Then go to Profile page, click on the Pencil besides the sim card number, follow the steps to enter the new sim card number and complete the change sim card request
(or direct link: https://myaccount.publicmobile.ca/en/account/profile/change-sim-number )

Re: New SIM needed

msk67 — Sun, 26 Nov 2023 17:46:14 GMT

how to tie your sim card to the existing account

Re: New SIM needed

Dunkman — Sun, 26 Nov 2023 18:16:20 GMT

@msk67 wrote:
how to tie your sim card to the existing account

@msk67

Here is some more info:

https://www.publicmobile.ca/en/ab/get-help/articles/change-sim-number

topic New SIM needed in Get Support

New SIM needed

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