topic My Visa Debit won't go through! in Get Support

My Visa Debit won't go through!

Angelic_Fille90 — Tue, 04 Jan 2022 20:34:57 GMT

Hello fellow PublicMobilers,

I'm trying to pay for my plan of 30 days and I keep receiving a unable to pay message everytime I put in my visa debit!

Re: My Visa Debit won't go through!

JaK — Fri, 30 Sep 2016 12:01:16 GMT

Sorry to hear you are having a payment issue. Have you tried clearing your browser's cache or using a different browser? Sometimes that will help.

Or have you tried using the *611 system instead?

If those don't work, a moderator can likely help you, they will be online later this morning.

Re: My Visa Debit won't go through!

Angelic_Fille90 — Fri, 30 Sep 2016 12:07:29 GMT

Okay, I'll try by using another browser.

I'll let you know what happens.

Re: My Visa Debit won't go through!

Angelic_Fille90 — Fri, 30 Sep 2016 12:10:39 GMT

@JaK I got the same message as before.

Re: My Visa Debit won't go through!

JaK — Fri, 30 Sep 2016 12:30:38 GMT

Ok, too bad but was worth a shot.

Have you tried using the *611 system?

This will tag the moderators to have a look when they get in, you will need to private message your info to whichever one responds. @Shazia_K @Mary_M @Saray_O

Re: My Visa Debit won't go through!

Angelic_Fille90 — Fri, 30 Sep 2016 12:41:22 GMT

When I called the *611, it says I have to register the card and THAT'S what I've been trying to do!

Re: My Visa Debit won't go through!

vento1 — Fri, 30 Sep 2016 14:52:40 GMT

@Angelic_Fille90 is your Visa Debit registered as a payment with PM?

Or are you trying to register your Visa Debit for the payment with your card#, address and postal code?

If you are trying to register your Visa Debit, make sure the address and postal code you are entering are exactly what you have registered with your Visa Debit card. I had the same issue when trying to register my Amex card and when I called Amex, they advised me of the address that had on their system was missing the "Street" information.

Good luck!