topic Re: Updating my account in Get Support

Updating my account

Jenn-k36 — Sun, 26 Nov 2023 17:20:26 GMT

I’ve tried numerous times but my payment change is repeatedly rejected. I’m pretty frustrated with this

Re: Updating my account

HALIMACS — Sun, 26 Nov 2023 17:23:53 GMT

first of all, try clearing your system cache and cookies, then use an incognito or private tab, and try updating the card on a desktop or laptop device using the website.

Re: Updating my account

Andy85 — Sun, 26 Nov 2023 17:24:32 GMT

@Jenn-k36 I would suggest trying to clear your cache and/or access your account from an incognito web browser. That may help!

If you've tried too many times to change your credit card information, it may be frozen for security reasons though. Try again in a couple of hours.

Re: Updating my account

Handy1 — Sun, 26 Nov 2023 17:25:36 GMT

@Jenn-k36 You might want to try the app instead . If still no luck you can always get support to help update the credit card info also

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437