topic Re: Activating Error in Get Support

Activating Error

Actionj007 — Sat, 25 Nov 2023 17:33:33 GMT

I was subscribing to a new plan as a new subscriber but after several failed attempts to process payment ... I finally got one through.

However I got an "Activating Error" message and it said and I quote "Oops! Looks like something went wrong when we tried to create your account! Your payment was processed, but an account configuration error occurred. Please click below to submit a ticket and finish creating your account. Check the Community for a response from an agent. Error Code: 820"

I see that PM has already charged me but curious if they should charge me once I get my sim card via mail as my phone doesn't support e-sim.

Thanks for any assistance.

Re: Activating Error

Rexxi — Sat, 25 Nov 2023 17:54:45 GMT

Got the same error code, wasn’t able to open a ticket though….

were u able to get yours resolved ?

Re: Activating Error

Actionj007 — Sat, 25 Nov 2023 17:59:51 GMT

I'm waiting for a reply from the CS agent.

Re: Activating Error

Actionj007 — Sat, 25 Nov 2023 18:26:29 GMT

I'm waiting for a reply from the CS agent.

Re: Activating Error

AngieMM — Sun, 26 Nov 2023 17:08:30 GMT

I got the same error but I was actually charged twice. I have submitted a ticket and am also waiting for a customer service agent to respond.

Re: Activating Error

Actionj007 — Sun, 26 Nov 2023 17:20:33 GMT

Wow worst then my situation ... hope you get your situation resolved too.