topic Re: Can not change the information of credit card in Get Support

Can not change the information of credit card

Henree — Tue, 28 Nov 2023 02:26:06 GMT

I am having big trouble with Public mobile. I could not change my credit card information in the payment method section. As well as change my subscription. But always it says there is an error. I HAVE TRIED COUNTLESS TIME. NOW PUBLIC MOBILE AUTO CHARGES ME FOR THE THE SUBSCRIPTION THAT I DON’T WANT FROM THE CARD THAT I DON’T WANT EITHER.

I want to change into the $15/month package from now and I want the refund of this month subscription, which is $25/month package.

I desperately need an immediate response for this.My recent change of subscription without changing bank card works, but it’s not working if I change the subscription and bank card togetherThe date that I tried to change my subscription and bank card information beforeThe date that I tried to change my bank card information and subscription before

Re: Can not change the information of credit card

hTideGnow — Sun, 26 Nov 2023 16:41:03 GMT

HI @Henree PM is prepaid provider and do not provide refund. So, you will have to stay another cycle on the $25 plan. You can login My Account and schedule a plan change to $15 on next renewal, use Change on Renewal

For credit card change, wait couple hours and try using Incognito/Private/Secret mode on our browser.

Re: Can not change the information of credit card

Handy1 — Sun, 26 Nov 2023 16:41:06 GMT

@Henree Submit ticket with support to help

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can not change the information of credit card

Dunkman — Sun, 26 Nov 2023 16:41:34 GMT

@Henree

The website is finicky. If you tried too many times, you will be "locked" out for about one hour.

You can try again in one hour. However, try a different web browser, clear cache or incognito mode. Or even try a different device.

Re: Can not change the information of credit card

Henree — Sun, 26 Nov 2023 16:51:39 GMT

Thank you for your guidance. Ihave tried with most of the devices I have with me here but none of them work in my case.

Re: Can not change the information of credit card

Henree — Sun, 26 Nov 2023 16:52:13 GMT

I have sent them messages. Thank you so much.

Re: Can not change the information of credit card

Henree — Sun, 26 Nov 2023 16:53:14 GMT

I have switched into private and incognito but it appears the same error.

thank you so much for the guidance.