topic Re: US Roaming Not Working in Get Support

US Roaming Not Working

Abdullah14 — Tue, 28 Nov 2023 02:27:13 GMT

Hi,

I am in Dallas right now and my US data roaming package is not working. I’ve went through an insured that my data roaming, cellular data, APN settings are all configured. Can someone please help me because this is frustrating. It shouldn’t be this hard to utilize an add-on, and it’s frustrating that I’m trying to figure this out without any data in the US. Much appreciate your help.

Re: US Roaming Not Working

Phil_Adelphus — Sun, 26 Nov 2023 16:32:12 GMT

@Abdullah14 Are you connecting to either T-Mobile or AT&T with your phone set to 4G/LTE? What phone do you have?

Re: US Roaming Not Working

BKNS27 — Sun, 26 Nov 2023 16:33:49 GMT

@Abdullah14

Make sure Cellular Data Roaming is enabled and manually connect to the T-Mobile or AT&T network in the Network Selection settings.

Re: US Roaming Not Working

Abdullah14 — Sun, 26 Nov 2023 16:34:05 GMT

I have an iPhone 15 Pro, connected to AT&T with 5G Auto. Thanks.

Re: US Roaming Not Working

BKNS27 — Sun, 26 Nov 2023 16:36:50 GMT

@Abdullah14

It should work but also enable VoLTE in the Voice & Data settings.

I have the iPhone 14 Pro Max but I use the TextNow SIM while in the USA.

Re: US Roaming Not Working

Abdullah14 — Sun, 26 Nov 2023 16:38:09 GMT

Cellular data was enabled. However, the automatic Selection of AT&T was the issue. I had to go and turn auto select off and select AT&T manually. Thanks for your help

Re: US Roaming Not Working

BKNS27 — Sun, 26 Nov 2023 16:43:12 GMT

@Abdullah14

You’re welcome, we are here to help but enable VoLTE for voice calling.