topic Re: eSIM wont activate in Get Support

eSIM wont activate

Kynan — Sun, 26 Nov 2023 09:20:20 GMT

Hi, I just got a new iphone 15 and decided to switch over to public mobile today. I was previously with Virgin mobile on an iphone 13. I went through all the steps to set up my nee plan and transfer my number over from virgin mobile but when it came to the eSIM activation, it displayed a message saying “Unable to Activate eSIM. You can try again, or contact your carrier for assistance.” I tried going back into the email and scanning the QR code multiple times but every time it says the same message. Any help here would be appreciated as my old sim is now deactivated and this one isnt, so I am unable to text, call or use my data currently.

Re: eSIM wont activate

jatutsi — Sun, 26 Nov 2023 10:36:59 GMT

Hey, I just switched over from Koodo and the process went smoothly although it did lag a bit during the eSIM process. Did you try turning off the phone and turning it back on? It helped me activate my network when I did that after making the switch over. Maybe that reset will help with the eSIM process as well? Just a guess!

Re: eSIM wont activate

JackBella — Sun, 26 Nov 2023 10:49:17 GMT

Same issues last night. After a frustrating few hours and unable to reach Public, followed these instructions under apple support and it started working. #2. Find your number under settings , cellular, turn off and on.

Re: eSIM wont activate

Dunkman — Sun, 26 Nov 2023 16:06:53 GMT

@Kynan

Did you activate via the PM app? If via the website, you will need to finish activation via the app.

If your eSIM does not work still, you will likely need to purchase a physical SIM card. Fastest way is via corporate Telus or Koodo stores. PM will reimburse you the cost usually afterwards.

Re: eSIM wont activate

Kynan — Sun, 26 Nov 2023 20:39:18 GMT

Thanks so much, this worked right away.

Re: eSIM wont activate

rdgo — Mon, 27 Nov 2023 01:48:08 GMT

I've tried online chat and the community moderator nobody helped me my credit card was charged I paid for a service that I never get. Guys the only option we have is open complains at CRTC

Re: eSIM wont activate

hTideGnow — Mon, 27 Nov 2023 01:49:14 GMT

Hi @rdgo

please come back and tell us what CRTC ruling on your case. Thanks