topic Re: Incomplete port in Get Support

Incomplete port

mythiciam — Sun, 26 Nov 2023 16:43:53 GMT

I ported over from virgin. Data, outgoing texts and outgoing calls work. Incoming calls and texts do NOT work. I received the text from Virgin and confirmed with a YES that I want to port my number out. Now I seem to be stuck in limbo. How can I restart the porting process or completely finish the porting process so everything works as it should?

Re: Incomplete port

hairbag1 — Sun, 26 Nov 2023 15:36:02 GMT

@mythiciam

click on the highlighted envelop icon on top right side of this page..I sent you a message with a number to call for port help.

Re: Incomplete port

mythiciam — Sun, 26 Nov 2023 15:40:14 GMT

Tried that twice, it won't work for me. Keeps trying to send me a text for telus support. Cannot speak to a live agent

Re: Incomplete port

hairbag1 — Sun, 26 Nov 2023 16:00:52 GMT

@mythiciam

that message I sent you had the phone number for you to call for port assistance. If it's not working, here's a link to message Customer Support. (There are no traditional "live or contact center" numbers to call...everything is done on line and in the Community Forum)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Incomplete port

Meg7676 — Sun, 26 Nov 2023 18:36:57 GMT

I had a similar issue porting over from Virgin. Don't bother with the "live chat" agent, they can't help. I found that out the hard way, after waiting online yesterday for almost 3 hours

I finally had success by launching a "ticket", as I was 99% certain my issue was due to the Esim failing to activate. I would get a message on my phone "Unable to activate Esim. You can try again, or contact your carrier for assistance"

My suggestion is to launch a ticket- please note it took me 2 or 3 times to actually get a ticket submitted, but I think this is the quickest way to reach a tech support agent. The porting agents can not help you with tech issues

I also tried emailing CS support and never got a response

here is how to submit ticket with agent:

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket