topic Re: Number Transfer Issue in Get Support

Number Transfer Issue

Sifto — Sun, 26 Nov 2023 13:27:07 GMT

I signed up almost 24 hours ago and haven’t received a call or SMS from my current carrier to confirm a change.

The website had many glitches and errors while signing up, I would like to confirm the transfer request went through.

Is there a Public Mobile number to call to check on requests?

Re: Number Transfer Issue

Handy1 — Sun, 26 Nov 2023 13:31:51 GMT

@Sifto Yes I will send you the porting team number private message and they can re trigger the let request for you

Re: Number Transfer Issue

HALIMACS — Sun, 26 Nov 2023 13:37:49 GMT

Before you call anyone, @Sifto , have you tried:

rebooting device
resetting network connections
toggling airplane mode on/off
removing and reinserting SIM card

Re: Number Transfer Issue

Meg7676 — Sun, 26 Nov 2023 15:12:37 GMT

Hi, can you send me the porting team private message contact info? I am also having issues with porting my number over to Public. I signed up yesterday, was charged and have account, but the Esim failed so I have no service. I have sent email, and just also created a ticket - after trying multiple times to create a ticket, it finally went through

Re: Number Transfer Issue

Dunkman — Sun, 26 Nov 2023 15:54:08 GMT

@Meg7676 wrote:
Hi, can you send me the porting team private message contact info? I am also having issues with porting my number over to Public. I signed up yesterday, was charged and have account, but the Esim failed so I have no service. I have sent email, and just also created a ticket - after trying multiple times to create a ticket, it finally went through

@Meg7676

I will send you the Telus porting number information to check if your port was sucdessful. Unfortunately, they can't help with account issues directly. So, if you are still having eSIM problems afterwards, please start your own post so we can offer more help.