topic Re: Transferring not working in Get Support

Transferring not working

W1N570N — Sun, 26 Nov 2023 06:57:32 GMT

what should i do?

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/ chat

Re: Number Transfer Issue (Fizz to PM)

W1N570N — Sun, 26 Nov 2023 06:39:29 GMT

Can you please send this to me? I'm having the same problem

Re: Transferring not working

SourDude1234 — Sun, 26 Nov 2023 07:02:08 GMT

Hi @W1N570N
You can contact a CS Agent using the link below
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Make sure to monitor the envelope icon on the top right since that is where you will receive the response.

Re: Transfer number failed. How to restart the transfer?

W1N570N — Sun, 26 Nov 2023 07:21:02 GMT

Can you send it to me as well? I have the same issue

Re: Transferring not working

softech — Sun, 26 Nov 2023 07:24:07 GMT

@W1N570N

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed