topic Re: Continue with eSIM … error in Get Support

Continue with eSIM … error

Ang_mac — Sun, 26 Nov 2023 16:45:20 GMT

Hi,

Activating new account, I get to step 3 and tap “continue with eSIM” … then it says “Error. Something went wrong. Please try again.”. Multiple attempts have the same result. (iPhone 13)

Please help Thanks

Re: Continue with eSIM … error

Handy1 — Sun, 26 Nov 2023 05:27:43 GMT

@Ang_mac Are you using the app to activate ? You need to activate on the app . If still no luck please submit ticket with support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Continue with eSIM … error

Gwanzi — Sun, 26 Nov 2023 05:28:08 GMT

Have you ever restarted your phone, I think power off and on again could solve your problem

Re: Continue with eSIM … error

Gwanzi — Sun, 26 Nov 2023 05:29:21 GMT

Also, double check your setting—> cellular —>SIM card details, is there any eSIM card in your phone already