topic Re: 5G shows 4g in Get Support

5G shows 4g

JamesYuan — Sun, 26 Nov 2023 16:47:18 GMT

Hello, I subscribed a new 5g plan, and my phone is Samsung Galaxy S23 Ultra, I'm in pm's coverage. But why it shows 4g or 4g+.

And I opened 5g(auto connect)

My phone is tw version(it can be global)

PM uses n66 n78

I only have n78

I activated on Nov 24

I went to different places in Coquitlam, Vancouver. But still 4g&4g+(advanced)

I ordered simcard on web and shipping

Re: 5G shows 4g

Handy1 — Sun, 26 Nov 2023 03:13:21 GMT

@JamesYuan You need to change your network to 5G just changing plans doesn’t change your phone settings

Re: 5G shows 4g

softech — Sun, 26 Nov 2023 03:12:44 GMT

@JamesYuan

Look like your area might have weak 5G signal or none and hence you are still connecting to 4G

check your network mode again and check if you have a 5G only option instead of the 5G (auto connect)

and make sure you have disable battery saver mode

And test your phone in different area to see if it connects to 5G just in case it is a local network issue

But if you are on 5G plan, even you are using 4G network, you will have speed close to the top 5G speed PM is offereing. If you do a speed test, you should get over 100 Mbps and could reach 200Mbps or more

Re: 5G shows 4g

JamesYuan — Sun, 26 Nov 2023 03:24:04 GMT

I changed my phone setting to 5g, and I went to different place, only have 4g or 4g+

Re: 5G shows 4g

JamesYuan — Sun, 26 Nov 2023 03:27:26 GMT

I switched my phone settings and test, only 60mbps and I went to the different places it only shows 4g. Is it because the sim card?

Re: 5G shows 4g

softech — Sun, 26 Nov 2023 03:28:15 GMT

@JamesYuan sim card would not be an issue

May I know what area you are at? Province and city?

Re: 5G shows 4g

sheytoon — Sun, 26 Nov 2023 03:35:54 GMT

@JamesYuan can you dial *#0011# then choose your SIM slot and then post a screenshot of the signal stats?

Re: 5G shows 4g

gpixel — Sun, 26 Nov 2023 04:00:26 GMT

@JamesYuan

the device needs to be a Canadian model. what is model #? it should say it in the 'about phone' section in the device or on the box the phone came with

Re: 5G shows 4g

ZeroBull_Here — Sun, 26 Nov 2023 04:41:47 GMT

I have had the same experience. Bought a new Unlocked Samsung Galaxy SE23 Ultra. Went through the painful process with the extremely slow Public server on Good Friday to activate the $34.00 5G 40GB public mobile rate plan. Wasted my money since I still only got 4G after activating the 5G plan. Today, I went to Visions and got a $55.00 5G 70 GB unlimited Canada calling plan with Virgin. Tonight I read Public Mobiles fine print and to my dismay discovered that it can take 2 days for the 5 G to activate. Whoops! Virgin 5G was immediate. 🤔

Re: 5G shows 4g

JamesYuan — Sun, 26 Nov 2023 05:01:00 GMT

Coquitlam Vancouver

Re: 5G shows 4g

JamesYuan — Sun, 26 Nov 2023 05:01:34 GMT

Re: 5G shows 4g

JamesYuan — Sun, 26 Nov 2023 05:02:43 GMT

Wait, 2 days? I even didn't know. Probably I will get it tomorrow?

Re: 5G shows 4g

JamesYuan — Sun, 26 Nov 2023 05:04:29 GMT

But I think it's doesn't matter with the phone version. It's SM-S9180, Taiwan version. But I think it's linked to band. PM is using n66 n78. I have n78.

Re: 5G shows 4g

Lampthis1 — Sun, 26 Nov 2023 05:27:20 GMT

I have a Samsung S21 canadian version, and it does show 5g. It will drop to LTE or 4g when necessary.

I just leave it on 5g auto connect. Wait another day or 2 and see if it comes up.

Re: 5G shows 4g

ZeroBull_Here — Sun, 26 Nov 2023 05:46:16 GMT

My apologies to the community. I posted that Public Mobile Fine Print stated that it may take 2 days to activate 5G from 4G plans. I thought it would be nice to post where I found this information, but I just spent an hour trying to locate that statement and came up empty. I know I read it somewhere, but it does not appear in the fine print. Hmmm. Sorry folks.😥

Re: 5G shows 4g

DennyCrane — Sun, 26 Nov 2023 07:23:44 GMT

@ZeroBull_Here It used to be a thing that when changing plans to a higher speed it would take up to 48 hours for the throttle to be removed; but that's not longer a thing, ans definitely not for brand new plans anyway (only plan changes).

Also note that you can still get 5G speeds on the 4G network.

Re: 5G shows 4g

gpixel — Sun, 26 Nov 2023 07:24:00 GMT

@JamesYuan

unfortunately that is the reason why 5g doesn't work for you. the device needs to have the correct certificates not just the bands and frequencies

Re: 5G shows 4g

JamesYuan — Sun, 26 Nov 2023 07:38:55 GMT

How do I know does my phone have certificates? But rogers 5g networks works on my phone

Re: 5G shows 4g

JamesYuan — Sun, 26 Nov 2023 07:44:25 GMT

Sometimes it's 4g, Sometimes it's 4g+.

There's only 10mbps when 4g is on. There's 100mbps when 4g+ is on. But I need 5g 250mbps

Re: 5G shows 4g

softech — Sun, 26 Nov 2023 07:50:37 GMT

@JamesYuan wrote:
But I think it's doesn't matter with the phone version. It's SM-S9180, Taiwan version. But I think it's linked to band. PM is using n66 n78. I have n78.

@JamesYuan you don't have n66 on your phone? I think n66 is more used on Telus/Bell network. Maybe @sheytoon can confirm?