topic Re: Cannot Proceed after Activation Process Inturrupted... in Get Support

Cannot Proceed after Activation Process Inturrupted...

pelehos — Tue, 04 Jan 2022 20:34:48 GMT

I am attempting to activate my new PM SIM card and when I got to the screen to select a new phone number the site froze and would not proceed. I refreshed the session after waiting at least 20 minutes and started the process over again but it told me that the sim card number and info was saved in another session and I should close the browser and attempt again. I went to a completely different computer and started again and got the same message. None of my info is registered with PM and I cannot log into anything except this forum, which was a seperate sign up process altogether. So, I just want to proceed with activating but have no idea where to go from here?

Re: Cannot Proceed after Activation Process Inturrupted...

mimmo — Thu, 22 Feb 2018 18:13:49 GMT

you could try wiating a couple hours and see if the session expires. or you can try contacting the mods to se eif they can do anything.

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

Additional Useful Information:

Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

Re: Cannot Proceed after Activation Process Inturrupted...

dr-et — Thu, 22 Feb 2018 18:29:41 GMT

peleho,

follow mimmos steps.

the moderators are slow but very helpfull.

be patient might take a couple of days if unlucky

but it will get done

Re: Cannot Proceed after Activation Process Inturrupted...

NDesai — Thu, 22 Feb 2018 19:03:11 GMT

@pelehosTry clearing the cache and cookies on the browser that froze your activation process. After clearing, use incognito/private browsing mode to try again.

Re: Cannot Proceed after Activation Process Inturrupted...

dr-et — Thu, 22 Feb 2018 19:16:40 GMT

would a different browser help too?

Re: Cannot Proceed after Activation Process Inturrupted...

mimmo — Thu, 22 Feb 2018 19:18:41 GMT

@NDesai @Would not a different computer like the poster did not be the same thing

Re: Cannot Proceed after Activation Process Inturrupted...

NDesai — Thu, 22 Feb 2018 19:48:45 GMT

@mimmowrote:
@NDesai@ @Would not a different computer like the poster did not be the same thing

Clearing the cache and cookies might terminate the current session.

Re: Cannot Proceed after Activation Process Inturrupted...

Korth — Fri, 23 Feb 2018 08:42:29 GMT

@dr-etwrote:
would a different browser help too?

Yes, but not always. Each browser program has its own subfolders to store caches, cookies, histories, etc. But sometimes they can "import" things from each other or they use sloppy bad code practices and just dump stuff (or use whatever stuff they find) in operating system "temp" folders.

Go ahead and try using a different browser. Nothing to lose by trying to move forward on a new path when an old path is blocked.

Re: Cannot Proceed after Activation Process Inturrupted...

dr-et — Sat, 24 Feb 2018 04:45:51 GMT

thank you i know that some sites would not support safari or opera

and insistet on chrome or that atrocious extinct microsoft product.

;-}

Re: Cannot Proceed after Activation Process Inturrupted...

matbasm — Sat, 24 Feb 2018 04:54:57 GMT

@dr-et, If you haven't been able to sign up by now, you should do as mentioned previously by @mimmo, and send a private message to the moderators team. They'll be able to get things going.

Re: Cannot Proceed after Activation Process Inturrupted...

pelehos — Sat, 24 Feb 2018 23:47:59 GMT

So everything worked out perfect, and I thank you all for your replies and feedback.

What I did was wait a day and started the process over, using my chrome browser Incognito mode and everything worked out fantastic. I figured this was the case but at first it seemed to be taking along time to reset the session? Either way, it worked out great and you guys are all awesome!

Thank You!