topic Re: Port in problem in Get Support

Port in problem

Ethan888 — Sun, 26 Nov 2023 02:57:00 GMT

I tried to activate the new sim card this morning and port in the old number from the virgin for my son, and I replied yes to virgin. But until now the iPhone with the new sim card still shows sos, and the account said ,

A 6 digit code associated with your EverSafe ID will be sent to

phone number

. We will need you to confirm this number.

SOS can not receive code, how can I do?

Re: Port in problem

softech — Sun, 26 Nov 2023 02:45:46 GMT

@Ethan888 Physical sim or eSIM?

try reinsert your sim card and reboot the phone once

If possible, try your sim in another phone

if still does not work, it is likely just a sim card provisioning issue, easy fix for PM support and you just need to engage them via direct message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Port in problem

arbbie — Sun, 26 Nov 2023 04:48:17 GMT

Happened to my wife when she ported over earlier this week. She got the SMS from the old carrier to confirm the port/transfer and she replied YES. We thought it was complete/done but she realized she couldn’t receive SMS or phone calls. Only iMessages (data). Found out the port didn’t actually finalize and we needed someone from the PM Porting department to re-request the transfer again. After that, we were good to go. Best to see if you can touch base with PM porting department to get it sorted

Re: Port in problem

Ethan888 — Sun, 26 Nov 2023 15:33:15 GMT

Physical simulation. I have tried everything I can. It still doesn't work. I have already sent a message to cs agent, no reply so far.