topic Re: Subscription not activated in Get Support

Subscription not activated

VeeParkes — Sun, 26 Nov 2023 02:59:31 GMT

Got a "Subscription not activated" and "Something didn't go right" message on the last step of activation, waited in the queue to talk to support and they said it was a tech problem and to contact CS Support in the community, I sent a private message but wanted to cover my bases and post here as well. Any suggestions? Just wait?

Re: Subscription not activated

softech — Sun, 26 Nov 2023 02:36:18 GMT

@VeeParkes

are you activating physical sim card or eSim?

if physical, please first try to insert your sim card into a phone and see if it connects

if it is eSIM, check if your phone's sim manager showing any PM eSIM already installed. If none there, check if you have any Welcome email from PM. There will be a QR code there and you can manually install it

If eSIM is there but not connecting, try Reset all networks on your phone

But if none of the above helps, please reach out to PM support by direct message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Subscription not activated

Teina — Sun, 26 Nov 2023 02:37:35 GMT

Same issue for me. Failed on last step (during activation and number transfer), noone even attempted to contact me, customer support basically doesn't exist - just random useless chatbot that sends 404 links.

They just deactivated my old SIM and didn't do anything on Public Mobile side. Perfect.

Re: Subscription not activated

Teina — Sun, 26 Nov 2023 02:46:33 GMT

@softech for me it is physical SIM card. SIM card is already in the phone, it connects to a tower but can't receive calls or sms. Tried resetting network settings, switching from 4g to 3g in phone settings, restarted phone multiple times, nothing works.

Re: Subscription not activated

Akhy — Sun, 26 Nov 2023 03:00:09 GMT

PM would’ve sent you an email saying “welcome to PM” or smt like that. Scroll down and there will be a QR code, scan it and u should be able to set up the eSIM pretty easily