topic Re: Step 6: Activate - SUBSCRIPTION NOT ACTIVATED in Get Support

Step 6: Activate - SUBSCRIPTION NOT ACTIVATED

nkopp — Sat, 25 Nov 2023 21:56:32 GMT

I'm helping someone activate a new plan and port their number from Koodo. We've finished set up through the website and are told to download the app to activate the account, but it's stuck on step 6: Activate with the message "SUBSCRIPTION NOT ACTIVATED" and no way to proceed. I've tried clearing cache, re downloading the app, and restarting the phone. I've also tried logging back on to the website but am just told to activate through the app.

I've sent a message to CS_Agent and am waiting for a response.

Is there anything else worth trying, or is this just a case of the servers being overloaded this weekend?

Re: Step 6: Activate - SUBSCRIPTION NOT ACTIVATED

hTideGnow — Sun, 26 Nov 2023 00:07:54 GMT

hi @nkopp you should have started with using the App to activate from beginning

Since it is really an account problem, I think only CS agent can help. Did they reply yet? Please check Community Inbox. If not, message them again as it has been 2 hours

Re: Step 6: Activate - SUBSCRIPTION NOT ACTIVATED

nkopp — Sun, 26 Nov 2023 02:07:17 GMT

Still no response from CS_Agent. I imagine they're overloaded during the weekend but I will try to recontact them during business hours tomorrow.