topic Re: 3GB data add-on disappear in Get Support

3GB data add-on disappear

zw1 — Sun, 26 Nov 2023 01:57:59 GMT

Hello,

I purchased 3G data a month ago but it doesn't show in my account now. I checked the usage data history it was only about 250MG used in the past month, why my 3G data add-on disappear?

23:36 PM

Purchased 3 GB Data

$30.00

+ $1.50 GST BC/ $2.10 PST BC

Available Funds: $0.00

Re: 3GB data add-on disappear

Hollister — Sun, 26 Nov 2023 01:59:56 GMT

@zw1

Data add-ons expire 30 days post purchase

Re: 3GB data add-on disappear

Handy1 — Sun, 26 Nov 2023 02:00:07 GMT

@zw1 Yes sorry since march of this year with new system update all data add ons now expire 30 days after purchase . Best to look at new plan 40GB for $34 5G plan . Just make plan change for next renewal and not right away or you lose money in your current cycle