topic Re: Can't Activate SIM because I can not receive the confirmation text. in Get Support

Can't Activate SIM because I can not receive the confirmation text.

RBUK — Sun, 26 Nov 2023 01:46:53 GMT

I have just moved to Canada from the UK.

I have purchased a SIM plan from PM which arrived yesterday.

I have gone through the activation process and established a number etc.

I can not activate the SIM because it requires a text to a phone number to confirm.

Messages will not send to my UK number, and because the SIM isn't activated, it will not send messages to my new Canadian number with PM. It seems pretty daft to require a phone number to activate a phone number.

How can I activate my SIM without a number?

Re: Can't Activate SIM because I can not receive the confirmation text.

Handy1 — Sun, 26 Nov 2023 01:52:12 GMT

@RBUK Please submit ticket with support using this direct link

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't Activate SIM because I can not receive the confirmation text.

BKNS27 — Sun, 26 Nov 2023 01:53:42 GMT

@RBUK

You need to activate the SIM on the PM app and not the PM website.

Check to see if your phone will have the PM app for you to download.

You will also need a Canadian/US CC or debit card to activate. You will need to pick a Canadian phone number.

Re: Can't Activate SIM because I can not receive the confirmation text.

RBUK — Sun, 26 Nov 2023 01:54:11 GMT

Thank you!

Re: Can't Activate SIM because I can not receive the confirmation text.

RBUK — Sun, 26 Nov 2023 01:55:41 GMT

Thanks for the response - I am trying to activate via the app and still coming with the same problem unfortunately.