topic Unable to select eSim in Get Support

Unable to select eSim

loreleyblue — Sun, 26 Nov 2023 01:02:43 GMT

Hi,

I have been trying to sign up for the BF 40GB for $34 since yesterday and when I am going through the step in the public mobile app an error occurs when i select eSim.

Not sure what to do next.

Thanks, for you time.

Re: Unable to select eSim

Handy1 — Sun, 26 Nov 2023 01:03:56 GMT

@loreleyblue Try un installing the app and re install it again

Re: Unable to select eSim

loreleyblue — Sun, 26 Nov 2023 01:08:52 GMT

Tried that already. No change.

Re: Unable to select eSim

Handy1 — Sun, 26 Nov 2023 01:10:39 GMT

@loreleyblue Any chance you can try on another phone just to activate the account ? But here’s the link to support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to select eSim

loreleyblue — Sun, 26 Nov 2023 01:12:25 GMT

Thank you. Will try messaging CS_Agents.